![]() Update your device to the latest version of iOS or iPadOS.Go to Settings > General > Date & Time and turn on Set Automatically.Make sure that you have the correct phone number or email address listed.If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.Learn what to do if you can't activate FaceTime. If you see "Waiting for Activation," turn FaceTime off and then on again.Go to Settings > FaceTime and make sure that FaceTime is on.Officially, FaceTime works with Wi-Fi on the iPhone. If you use Wi-Fi, FaceTime requires a broadband connection. It has been available for free on iOS devices since 2010 and on macOS since Mac OS X Lion launched in 2011. If you're using an iPad, you might see Settings > Cellular Data. Black screen Dropped calls Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. ![]() Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime.Learn more if you're using router, firewall, or security software that restricts internet access. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
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